Patients’ Bill of Rights for Diagnostic & Treatment Centers (Clinics) according to the New York State Department of Health

As a patient in a Clinic in New York State, you have the right, consistent with law, to:

(1)   Receive services(s) without regard to age, race, color, sexual orientation, religion, marital status, sex, gender identity, national origin or sponsor;

(2)   Be treated with consideration, respect and dignity including privacy in treatment;

(3)   Be informed of the services available at the center;

(4)   Be informed of the provisions for off-hour emergency coverage;

(5)   Be informed of and receive an estimate of the charges for services, view a list of the health plans and the hospitals that the center participates with; eligibility for third-party reimbursements and, when applicable, the availability of free or reduced cost care;

(6)   Receive an itemized copy of his/her account statement, upon request;

(7)   Obtain from his/her health care practitioner, or the health care practitioner’s delegate, complete and current information concerning his/her diagnosis, treatment and prognosis in terms the patient can be reasonably expected to understand;

(8)   Receive from his/her physician information necessary to give informed consent prior to the start of any nonemergency procedure or treatment or both. An informed consent shall include, as a minimum, the provision of information concerning the specific procedure or treatment or both, the reasonably foreseeable risks involved, and alternatives for care or treatment, if any, as a reasonable medical practitioner under similar circumstances would disclose in a manner permitting the patient to make a knowledgeable decision;

(9)   Refuse treatment to the extent permitted by law and to be fully informed of the medical consequences of his/her action;

(10) Refuse to participate in experimental research;

(11)  Voice grievances and recommend changes in policies and services to the center’s staff, the operator and the New York Department of Health without fear of reprisal;

(12)  Express complaints about the care and services provided and to have the center investigate such complaints. The center is responsible for providing the patient or his/her designee with a written response within 30 days if requested by the patient indicating the findings of the investigation. The center is also responsible for notifying the patient of his/her designee that if the patient is not satisfied by the center response, the patient may complain to the New York State Department of Health;

(13)  Privacy and confidentiality of all information and records pertaining to the patient’s treatment;

(14)  Approve or refuse the release or disclosure of the contents of his/her medical record to any health-care practitioner and/or health-care facility except as required by law or third-party payment contract;

(15)  Access to his/her medical record per Section 18 of the Public Health Law, and Subpart 50-3. For additional information link to: http://www.health.ny.gov/publications/1449/section_1.htm#access;

(16)  Authorize those family members and other adults who will be given priority to visit consistent with your ability to receive visitors;

(17)  When applicable, make known your wishes in regard to anatomical gifts. Persons sixteen years of age or older may document their consent to donate their organs, eyes and/or tissues, upon their death, by enrolling in the NYS Donate Life Registry or by documenting their authorization for organ and/or tissue donation in writing in a number of ways (such as health care proxy, will, donor card, or other signed paper). The health care proxy is available from the center;

(18)  View a  list of the health plans and the hospitals that the center participates with; and

(19)  Receive an estimate of the amount that you will be billed after services are rendered.

New York State Department of Health Patients’ Rights, 10NYCRR, Section 751.9                                                                                Effective 2/19